Frequently Asked Questions
Everything you need to know about shopping with Hush Puppies UK.
How long does standard delivery take within the UK?
Standard delivery typically takes 3 to 5 working days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for online orders?
We offer a 28-day return policy for all unworn items in their original packaging. Please use our online portal to generate a returns label for a small processing fee.
Are your shoes available in wide-fit options?
Yes, many of our classic styles and casual shoes are available in E and EE width fittings to ensure maximum comfort for all foot shapes.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How do I care for my suede Hush Puppies?
We recommend using a specialized suede protector spray before first wear and a suede brush to gently remove dirt and maintain the nap of the leather.
Can I exchange an item for a different size?
Currently, we do not offer direct exchanges. We recommend returning the unwanted item for a refund and placing a new order for the correct size.